We Subrang Operates http://www.Subrangarts.com .This page informs you of policies regarding the collection, use and disclosure of personal information we receive from users of the site. We use your personal information only for providing and improving the site. By using the site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use:
While using our site, we may ask you to provide us certain personally identifiable information that can be used to contact or identify you.
Like many Sites operators, we collect information that your browsers sends whenever you visit our site (“Log Data”). This log data may include information such as your computer’s internet, Protocol (“IP”) address, browser type and version. The pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cancel, Refund and Return Policy:
Our Hand Embroidery go through rigorous quality, check before they leave our premises. However we believes in & work for highest standard of customer satisfaction.
In case you want to cancel your order placed with us, kindly call or email us and inform us about the same. We will be able to cancel the order only if it has not been processed. On cancellation of the order which has been already shipped, shipping charges will be deducted from the paid amount
Return can be requested within 24 hours of the order received.
For customer satisfaction we allow the returns without any question. If product doesn’t meet the customer’s expectation we happily accept your returned products. However they should be unused, unwashed with all original tags and with original packaging and invoice. You Can not return the stitched and discounted product in any case. Product should be returned to our return address within 2 to 3 days from the date of delivered order to customer.
When we received the product back to our premises, it will be sent for quality checking. Refund process will be initiated, Once our quality checker team found that product is unused, unwashed, undamaged and with original packaging. The amount of the product will be credited to direct “Subrang Arts & Exports”. Please Note that Shipping charges and COD charges you paid are not refundable in any case. The refund process will completed within 15 days from the time of refund initiation.
Our products are delivered to almost all part of world. We offer nominal shipping charges to almost all parts of India and abroad as well.
We request you to note proper address with details of house no, street, pin code, zip code and telephone/ mobile number as Courier Company does not deliver on P.O. Box address. If the product is returned to us because of incomplete or wrong address we are not responsible for such case and also not liable for refund.
It will be difficult for us to make deliveries on weekly off and public holidays of your specified place. Further deliveries are generally made during normal working hours of courier companies and these vary from country to country.
Cost of shipping is based on weight of product and distance of shipping location. If your order has two or more items, you may receive them on different days due to varying availability. Company will send email alert regarding tracking number and Courier Company’s website detail once the product is handed over to courier companies.